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computer problems

my computer wont turn on even though its charged... and i need it for school

MacBook Air 13", macOS 10.12

Posted on Apr 19, 2020 2:42 PM

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Question marked as Top-ranking reply

Posted on Apr 19, 2020 2:44 PM

Please force your Mac to shut down by pressing and holding its power button / Touch ID button for about ten seconds.


Then, release the button and attempt to power it up again in the usual manner.


If the display is still black with no signs of life, proceed with:


If your Mac doesn't turn on


Read and follow each of it steps, all the way through and including Step 4, which directs you to:


If your Mac starts up to a blank screen


Read and follow each of its steps also, all the way through and including the end, which takes you to:


"If you still need help, please contact Apple Support."


That's all you or anyone else can do.

3 replies
Question marked as Top-ranking reply

Apr 19, 2020 2:44 PM in response to brook_m

Please force your Mac to shut down by pressing and holding its power button / Touch ID button for about ten seconds.


Then, release the button and attempt to power it up again in the usual manner.


If the display is still black with no signs of life, proceed with:


If your Mac doesn't turn on


Read and follow each of it steps, all the way through and including Step 4, which directs you to:


If your Mac starts up to a blank screen


Read and follow each of its steps also, all the way through and including the end, which takes you to:


"If you still need help, please contact Apple Support."


That's all you or anyone else can do.

Apr 19, 2020 2:48 PM in response to brook_m

Are there any indication lights anywhere on the computer lighting up? I believe there are 2 lights on the left side of the computer that should light up.

computer problems

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