You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My watch is one week old and keeps turning off even though it is charged. Only turns back on if placed on charger and then shows a red electrical lead which goes green really quickly. It’s happened 4 times today. Both watch and phone have latest iOS versions. Any ideas?
Apple Watch
Hi thanks for your reply. I have tried all of those suggestions and it is still happening. The iwatch is charged over 80% but will turn itself off with the red warning if I press it on once and the nothing but a black screen. I put it on the charger and within 20 seconds it show 80% battery as if all is fine.
it’s only a few days old and I never had this with my last iwatch series 3
Hi thanks for your reply. I have tried all of those suggestions and it is still happening. The iwatch is charged over 80% but will turn itself off with the red warning if I press it on once and the nothing but a black screen. I put it on the charger and within 20 seconds it show 80% battery as if all is fine.
it’s only a few days old and I never had this with my last iwatch series 3
Hey fionnuala28,
Thank you for using Apple Support Communities!
I see from your post that you're having trouble with your Apple Watch restarting and having issues with charging. I'd be happy to help out.
I'd like for you to test the steps here:
If your Apple Watch won't charge or it won't turn on - Apple Support
If you're still having trouble, try these:
Unpair and erase your Apple Watch - Apple Support
Cheers!
I have the exact same problem. I have had my watch since 20th April. I phoned for support today and was told to factory reset the watch, I have done this and still have the same problem. So annoying. Have you managed to find a fix for this yet?
I arranged a call through the help desk. I had already unpaired and re-paired. Turned my phone on and off. Had the latest software. The guy (Eddie) was really helpful. I had to turn off a new setting of the 5series (that I now can’t find in my app), something to do with always on, might have been wake screen always On?) within 12 hours my watch switched itself off again and I thought, here we go again! Glad to say it has been fine ever since (3 weeks ago).
Don’t charge your watch on non-iPhone chargers like generic night stand docs. Arrange a call with the helpdesk. I set it up the night wrote for 3 pm the next day and they called at 3.05 pm and it was all done within 10 mins. I thought it hadn’t worked when it turned off again the next day but it hasn’t happens since. Good luck
Thank you for that info. I will give them a call again today and see if they can help further. The support lady that I spoke to was really helpful and it was easy to get through to someone. Though it was going to be much harder. Glad that your watch seems to be fixed now.
Then this green light as soon as I put it on charge ......
It’s now charging to 99% and lasting 5 mins before turning off. Does anyone know how to fix this?
New series 5 iwatch keeps turning off
