Iphone 7 is not streaming videos

Q:

Iphone 7 not playing any video.

Is anybody else having this same problem where iphone 7 is not playing any video from any source exp youtube netflix. It loads the video perfectly but it doesnt play it. Anybody has a solution for this? My internet connection is fine i even switch to lte and still same problem. Allready tried to reset network settings the problem still exists

iPhone 7, iOS 13

Posted on Apr 20, 2020 8:46 PM

Reply
1 reply

Apr 22, 2020 12:42 PM in response to HerrSuur

Hi HerrSuur, 




Thank you for using Apple Support Communities. 


 

I see that you are having an issue with your iPhone 7 streaming videos. Videos are not playing from YouTube and Netflix. I want to help. Is your iPhone updated? If not, that would be a great first step. It’s a good idea to backup your iPhone before updating. 


Here’s How to back up your iPhone, iPad, and iPod touch - Apple Support

Here’s how to: Update your iPhone, iPad, or iPod touch - Apple Support 


Are your video apps updated? If not, you want to update YouTube and Netflix.


If everything is updated and the issue remains, I would recommend that you Restart your iPhone - Apple Support


Also, you can follow all the steps in this article that talks about if an app unexpectedly quits, stops responding or won’t open. These steps will also help when a Third Party App is not working properly, such as not playing videos: If an app unexpectedly quits, stops responding, or won’t open - Apple Support


I hope that helps. 


Best Regards!




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Iphone 7 is not streaming videos

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