New iPhone 13 Pro Max (iOS 15.2) is unable to load streaming services, e.g. Netflix, Viaplay, etc.
I was wrong. My brand new iPhone 13 Pro Max is unable to play any video except Youtube!! Definitely disappointed with this purchase. Please help. I live 1.5 hour drive from Apple Store where I purchased it.
You have an iPhone 13 Pro Max . Your iPhone is still covered under Apple’s 1YR Limited Warranty. I recommend that you take advantage of this warranty and contact 👉 Apple Support for further diagnosis and a resolution.
Axel F.
Happens all the time. No worries.
FYI: These are user-only forums. This is not Apple Support. if you need to contact Apple Support, then contact product and tech support: 👉 Contacting Apple for support and service including international calling numbers.
Axel F.
Some apps that stream video will open, but when a video is selected to play the loading icon just spins and spins. It rarely gives an error message. When it does, it is non-specific "This video cannot be played right now.....". This happens with Netflix, Viaplay and most of Reddit.
Other apps with video are not affected, e.g. Youtube, NRK TV, Altibox.
I've cleared cache, deleted the apps and reinstalled them. Nothing works. I paid a month's rent for this 3 day old iPhone 13 Pro Max. For it to not be able to play Netflix is ridiculous.
OK. So this issue is isolated to a Wi-Fi Network. If this is your home Wi-Fi Network then it can be a bandwidth issue or a download speed issue. Contact your Wi-Fi Service provider to review the service and settings on your Wi-Fi Network.
The other thing to do is to try a different Wi-Fi Network and see if those video services play properly. This will ensure that the issue is with a specific Wi-Fi Network and not your iPhone.
Axel F.
This is not a wifi issue. This is an "iPhone 13 Pro Max being incapable of loading all videos that are behind a paywall while on wifi" issue. My wifi network delivers 170 Mbps. Here is a list of things that operate just fine on the wifi:
iPhone 8
iPhone 11
Samsung Galaxy A52
iPhone 6s
Samsung pad
HP Elitebook
HP Photosmart 5524
Macbook
Google Chromecast
just to name a few..............
I have reset the wifi router and that still did not work. So I hope you understand that I cannot accept that this is a wifi issue. Please help.
You may --> See all AirPlay 2–enabled smart TVs
Streaming where?
What exactly happens when you open the Netflix app on your iPhone? Please provide details. Thanks.
Axel F.
Not sure I understand the question. But I live in Norway. The only variable that has changed is that I upgraded from an 8 Plus to a new 13 Pro Max
Double check something. Is the issue happening when you are connected to Wi-Fi or Cellular or both?
Axel F.
Ok, videos are playing when iPhone is on cellular, i.e. not connected to WiFi.
will do. Byw, I thought I was chatting with Apple Support.
iPhone 13 Pro Max (iOS 15.2) is unable to load streaming services, e.g. Netflix, Viaplay, etc.
