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Level 1

5 points

my ipad has the itunes logo and a charging cable

I did what it said,it said to hold down the top and the home button until the apple logo showed up and it isnt work what can i do?

iPad Air, iOS 12

Posted on Apr 20, 2020 10:51 PM

Top-ranking reply

Level 10

103,365 points

Posted on Apr 20, 2020 11:20 PM

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

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