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Can;t download on Macbook Pro

Hi, in the past two weeks I have not been able to download anything on my computer, macbook pro. I am using the Chrome or google browser, not safari , but this has never happened before. What has changed that I can no longer download a PDF, file, or image using the Chrome browser?


MacBook Pro 13", macOS 10.14

Posted on Apr 21, 2020 12:31 AM

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Question marked as Best reply

Posted on Apr 21, 2020 3:42 AM

scox26 wrote:

Hi, in the past two weeks I have not been able to download anything on my computer, macbook pro. I am using the Chrome or google browser, not safari , but this has never happened before. What has changed that I can no longer download a PDF, file, or image using the Chrome browser?



Test using an alternative browser. It is not to say your Chrome has become corrupt in some manner.


To trouble shoot further you can:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test as caches get rebuilt.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 


1 reply
Question marked as Best reply

Apr 21, 2020 3:42 AM in response to scox26

scox26 wrote:

Hi, in the past two weeks I have not been able to download anything on my computer, macbook pro. I am using the Chrome or google browser, not safari , but this has never happened before. What has changed that I can no longer download a PDF, file, or image using the Chrome browser?



Test using an alternative browser. It is not to say your Chrome has become corrupt in some manner.


To trouble shoot further you can:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test as caches get rebuilt.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 


Can;t download on Macbook Pro

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