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Security questions

Hi guys I forgot my security questions and when i try to rest the question he told

;Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions.

note i have password and the email for the id.

iPhone 7, iOS 13

Posted on Apr 21, 2020 2:00 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 21, 2020 5:06 AM

But also see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

If you are unable to answer you security questions successfully, note that Security and your Apple ID https://support.apple.com/en-us/HT201303 says “without proof of your identity via security questions and other carefully

selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

So if you are unable to answer you security questions successfully, we won't be able to help you with your problem unless you have an extenuating circumstance (e.g., you have the receipt for the purchase of a pertinent device with its serial number on it or you have a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts).  If you think you have an extenuating circumstance, even one not mentioned above, then

use the support options below to get help in solving your problem. 

 

If pertinent, see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510).

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

2 replies
Question marked as Top-ranking reply

Apr 21, 2020 5:06 AM in response to yahya268

But also see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

If you are unable to answer you security questions successfully, note that Security and your Apple ID https://support.apple.com/en-us/HT201303 says “without proof of your identity via security questions and other carefully

selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

So if you are unable to answer you security questions successfully, we won't be able to help you with your problem unless you have an extenuating circumstance (e.g., you have the receipt for the purchase of a pertinent device with its serial number on it or you have a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts).  If you think you have an extenuating circumstance, even one not mentioned above, then

use the support options below to get help in solving your problem. 

 

If pertinent, see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510).

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

Apr 21, 2020 7:47 AM in response to yahya268

contact Apple ID Support. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


https://twitter.com/AppleSupport


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

Security questions

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