tly Purchased - Nike Apple Watch series 3 -- not completing setup

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StephenG1978 Author

Level 1

8 points

tly Purchased - Nike Apple Watch series 3 -- not completing setup

When setting up newly purchased Apple Nike Watch - getting to the following:

Connecting your Apple Watch. This may take a moment --- screen -- its on that screen for 4+ hours nothing happens.

Watch says its updated "5.3.6" -- have done soft reset on phone and watch; have done hard reset on phone; turned of wi-fi and Bluetooth on the phone; forgotten wifi network; turned of wifi router and reset; have resigned into wifi on the phone; always the same thing when I get to that screen.. Cellular service provider believes watch might be defective

Posted on Apr 21, 2020 6:41 AM

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Answer 1

Top-ranking reply

StephenG1978 Author

Level 1

8 points

Apr 21, 2020 12:09 PM in response to Community User

Well finally got it to work; was looking at my iPhone 6 plus and found that it was iOS 12.4.6; so tried it on that since I still use it for games that I didn't transfer to my new phone; and it updated the watch and paired; unpaired and then went to my new phone and updated software to 6.2.1 for watchOS and its finishing syncing and setting up now.. Again Sir appreciate the help today..

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Answer 2

StephenG1978 Author

Level 1

8 points

Apr 21, 2020 7:52 AM in response to Community User

Yeah, don't have a phone with iOS 12 on it or know anyone that has one still running that; crazy thing is; I also purchased my wife a Series 5 watch; and hers connected and paired with no problems or issues.. just really, really aggravating. I truly enjoy using apple products but this is ridiculous

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Answer 3

StephenG1978 Author

Level 1

8 points

Apr 21, 2020 6:53 AM in response to Community User

iPhone 8 running iOS 13.4.1 - no watch has ever been paired to it prior

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Answer 4

StephenG1978 Author

Level 1

8 points

Apr 21, 2020 8:06 AM in response to Community User

will give it a shot and let you know how it turns out.. I truly appreciate all the help.. couldn't get that from the cellular provider..

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Answer 5

Apr 21, 2020 6:59 AM in response to StephenG1978

Try this first;

Press and hold both the side button and Digital Crown for about 10 seconds, then release both buttons when you see the Apple logo.Wait a few seconds, then hold down just the side button for about 20 seconds until the “erase all settings” prompt shows up on the screen, then tap on it, then tap on the green check button.

Then try pairing again.

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Answer 6

Apr 21, 2020 7:33 AM in response to StephenG1978

This is becoming a bigger problem every day,ios13 doesn't seem to like watches with watchos5 or below,here is one proven solution from another forum;

Quote;

I found a friend, who was on iOS 12 and used his iPhone to pair. Before pairing it asked to upgrade the watch OS (iOS 13 didn't offer this option). After I upgraded the watchos I unpaired the watch from the ios12 phone and then was able to pair it with any iPhone running iOS 13.

This has solved the problem for quite a few people,the main problem with this is finding a phone with ios12 on it.

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Answer 7

StephenG1978 Author

Level 1

8 points

Apr 21, 2020 7:27 AM in response to Community User

fieryjack wrote:

Try this first;

Press and hold both the side button and Digital Crown for about 10 seconds, then release both buttons when you see the Apple logo.Wait a few seconds, then hold down just the side button for about 20 seconds until the “erase all settings” prompt shows up on the screen, then tap on it, then tap on the green check button.

https://discussions.apple.com/content/attachment/9ea91615-f0d3-4965-92c3-ef803966c7ef

Then try pairing again.

I got to the green checked screen, hit the check; watch when through it cycle and came back up; when back an attempted to pair; back on the screen "connecting your apple watch. this may take a moment" -- time elapsed since getting to that screen -- 10 mins so far.

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