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yelena193 Author

Level 1

4 points

subscription canceled but still billed for renewal

hi I go to my subscriptions and it shows that it has been canceled, but I just got an email that it was renewed. When I emailed the company they said it has to be processed through the Apple ID.

Posted on Apr 21, 2020 9:25 AM

Top-ranking reply

Eric Root

Level 10

684,615 points

Posted on Apr 21, 2020 9:59 AM

contact iTunes Support. See the Apple Support article below for contact information.

iTunes Support – world wide

If necessary, normally, all sales are considered final, but you can ask for a refund.

If you have received a confirmation email, click the Report a problem link at the bottom.

Purchases problem.

How long refunds from the App Store or other Apple services take.

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subscription canceled but still billed for renewal

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