Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Francs2000 Author

Level 1

9 points

Face ID on iPhone 11 Pro Max has stopped working

A couple of days ago the Face ID on my iPhone 11 Pro Max stopped working. I googled it and followed an online guide for trouble shooting the problem. My software is all up to date and my phone is sparkling clean. There is nothing covering the camera.

A friend suggested resetting the Face ID so I did so but despite moving the phone, changing the lighting and adjusting the distance the camera doesn’t pick up that I even have a face let alone let me reset Face ID.

iPhone 11 Pro Max, iOS 13

Posted on Apr 21, 2020 1:10 PM