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User profile for user: ramsburg
ramsburg Author
User level: Level 1
19 points

iPhone 11pro won't turn off, frozen, overheating

iPhone 11pro won't turn off with the hard reset. It's frozen. It's overheating. Any suggestions? Thanks!

Posted on Apr 21, 2020 4:04 PM

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User profile for user: fyip
fyip
User level: Level 6
18,384 points

Posted on Apr 21, 2020 5:14 PM

Force restart iPhone - Apple Support ⬅︎ try this again...


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support ⬅︎ see this...

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Question marked as Top-ranking reply
User profile for user: fyip
fyip
User level: Level 6
18,384 points

Apr 21, 2020 5:14 PM in response to ramsburg

Force restart iPhone - Apple Support ⬅︎ try this again...


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support ⬅︎ see this...

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iPhone 11pro won't turn off, frozen, overheating

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