Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 11pro won't turn off, frozen, overheating

iPhone 11pro won't turn off with the hard reset. It's frozen. It's overheating. Any suggestions? Thanks!

Posted on Apr 21, 2020 4:04 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 21, 2020 5:14 PM

Force restart iPhone - Apple Support ⬅︎ try this again...


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support ⬅︎ see this...

1 reply
Question marked as Top-ranking reply

Apr 21, 2020 5:14 PM in response to ramsburg

Force restart iPhone - Apple Support ⬅︎ try this again...


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support ⬅︎ see this...

iPhone 11pro won't turn off, frozen, overheating

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.