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I can't sign in to my Apple ID; it tries to send a code to my old phone which is broken

hi i got a new phone and i cant sign in to my apple it trys to send a code to my old phone which is broken what do i do?



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iPhone XR

Posted on Apr 22, 2020 8:16 AM

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Question marked as Top-ranking reply

Posted on Apr 22, 2020 9:10 AM

Get a verification code and sign in with two-factor authentication - Apple Support


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2 replies

Apr 22, 2020 10:22 AM in response to Jennifer2177

Jennifer 2177 Said:

help?: hi i got a new phone and i cant sign in to my apple it trys to send a code to my old phone which is broken what do i do?

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Contact Apple Support:

Ask for assistance with logging in to your Apple Account. Explain that assistance with adding your current iPhone as a trusted device. And be sure to sign in while on the phone. Elsewise, you’d have to call back.


Important:

Calls are taking quite a moment due to the Coronavirus Pandemic. Lots are at home at the moment, allowing them time to contact Apple Support. So, just stay in the phone; you’ll get through.

I can't sign in to my Apple ID; it tries to send a code to my old phone which is broken

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