User profile for user: its_____riley
its_____riley Author
User level: Level 1
7 points

FaceTime Live Photo’s Not Saving

Hello!

I recently upgraded to an IPhone 11 and have noticed an issue with FaceTime.

When I click the white button to take a live photo, it does not save.

The screen flashes and tells me I have taken one, but it doesn’t show up in my camera roll.


I have the latest software(IOS 13.4.1) and have tried everything I can find.

-Restarting Iphone

-Restarting ICloud Photos, Live Photo Settings, and FaceTime Settings


None of these have worked. Is there any other fix I could try?

iPhone 11, iOS 13

Posted on Apr 22, 2020 8:31 AM

Reply
Question marked as ⚠️ Top-ranking reply
User profile for user: Teddy_B
Teddy_B
User level: Community Specialist

Posted on Apr 23, 2020 3:59 PM

Hello, its_____riley.


I understand that Live Photos taken during a FaceTime session aren’t saving to your Camera Roll. I personally love capturing special moments while Face Timing and am glad to lend some insight.


Thanks for keeping your iPhone up-to-date. Both parties must be updated to iOS 12.1.4 and higher. When I experienced this same issue, the answer was that the person I was speaking to wasn’t up to date. I also wanted to note that FaceTime Live Photos doesn’t work with iOS 11.


 

If you are FaceTiming with someone using a Mac, the minimum requirements are found in the Apple Support article, Take a Live Photo in FaceTime on Mac. They must meet the criteria for Live Photos to save.


I hope this helps!


Be Well.

View in context

Similar questions

1 reply
Sort By: 
Question marked as ⚠️ Top-ranking reply
User profile for user: Teddy_B
Teddy_B
User level: Community Specialist

Apr 23, 2020 3:59 PM in response to its_____riley

Hello, its_____riley.


I understand that Live Photos taken during a FaceTime session aren’t saving to your Camera Roll. I personally love capturing special moments while Face Timing and am glad to lend some insight.


Thanks for keeping your iPhone up-to-date. Both parties must be updated to iOS 12.1.4 and higher. When I experienced this same issue, the answer was that the person I was speaking to wasn’t up to date. I also wanted to note that FaceTime Live Photos doesn’t work with iOS 11.


 

If you are FaceTiming with someone using a Mac, the minimum requirements are found in the Apple Support article, Take a Live Photo in FaceTime on Mac. They must meet the criteria for Live Photos to save.


I hope this helps!


Be Well.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

FaceTime Live Photo’s Not Saving

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up