my Apple ID

See these possibilities:

See this Apple document If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856" There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”

Use the support link above.

And, if necessary, go here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

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See this document If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.”

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See If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled  https://support.apple.com/en-us/HT204306, especially the section entitled Remove your passcode. 

If you don't have a computer as mentioned in Remove your passcode, then "borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider." Of course the last option usually is not available now.

Later the document says: "If you can't update or restore your device using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone, iPad, or iPod touch."

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Post back if activation lock is the problem. See Turn off Activation Lock https://support.apple.com/en-us/HT201441We will be unable to help you unless (1) you are the one that set the device up prior to activation lock being enabled. Or (2) you have an extenuating circumstance (e.g., you have the receipt for your purchase of the device with its serial number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts). See How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510.

If you think you have an extenuating circumstance, even one not mentioned above, use these support options for help.

Get a call from Apple support to help solve her problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.