Calendar sync’ing between iMac and iPhone via iTunes and USB cable has stopped working

I have poured over the internet and communities trying to find an answer to this for several hours already and have found nada.


I have recently noticed that changes I make in the Calendar on my iPhone do not show up on my iMac after doing a sync via iTunes. Changes in the reverse direction do not work either.


iMac17,1

macOS 10.12.6 Sierra

iTunes 12.8.2.3


iPhone 5s

iOS 12.4.6


I’ve done the rounds with the one way sync to the iPhone. I’ve done a full restore (DFU) on the iPhone, etc. Nothing has worked. So now when I have to enter an event, I have to first put it on the iMac, and then repeat that by putting it on my iPhone.


Syncing of my Contacts still seem to work correctly between my iMac and my iPhone. The problem is only with the calendars.


I can’t find anything because nearly all of the discussions out there is for syncing through iCloud or some other account. I do not use any of these.


Does anyone have a clue as to what is going on here?

iMac 27", macOS 10.12

Posted on Apr 22, 2020 6:05 PM

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Question marked as Top-ranking reply

Posted on May 12, 2020 6:34 PM

So after 2.5 weeks of having no relevant responses whatsoever and one that did not even address my question, I finally figured it out myself.


One of the .plist files for the calendar application had somehow become corrupted. By removing the .plist files (there were two or three of them), then starting the application and letting them rebuild the situation has been resolved. Note that I still had to go through all of my CONTACTS. For some reason after the calendar .plist files were regenerated, a bunch of duplicate information showed up in several contacts (e.g., the phone number repeated 7 times, etc.)


I'm putting this information here because I searched for hours trying to get an answer to this question and there was just nothing out there! Every question out there on the web was usually dealing with contacts, and in most cases they were all involving sync'ing via iCloud. I don't think I was able to find any questions at all like mine, and I spent hours looking. I hope this info helps somebody.

5 replies
Question marked as Top-ranking reply

May 12, 2020 6:34 PM in response to chris_g1

So after 2.5 weeks of having no relevant responses whatsoever and one that did not even address my question, I finally figured it out myself.


One of the .plist files for the calendar application had somehow become corrupted. By removing the .plist files (there were two or three of them), then starting the application and letting them rebuild the situation has been resolved. Note that I still had to go through all of my CONTACTS. For some reason after the calendar .plist files were regenerated, a bunch of duplicate information showed up in several contacts (e.g., the phone number repeated 7 times, etc.)


I'm putting this information here because I searched for hours trying to get an answer to this question and there was just nothing out there! Every question out there on the web was usually dealing with contacts, and in most cases they were all involving sync'ing via iCloud. I don't think I was able to find any questions at all like mine, and I spent hours looking. I hope this info helps somebody.

Apr 24, 2020 10:16 PM in response to Jeff Wiseman

I added a new event to a calendar on my iPhone, connected it to my iMac and ran the sync. Here is the trace from the Sync Logfile. There is supposed to be a 5th process named "iCalExternalSync" that is supposed to run to transfer the updated/new calendar events between the iMac and the iPhone. This process that always used to run when a calendar update was needed is no longer running at all! The last time it did was back around February 13th of this year. Why has this thing stopped running?

------------------

2020-04-24 23:44:19:376|AppleMobileDeviceHelper|48915|0x7f97dd506c20|ISyncManager|Warning| Sync Server was - Active Last Time

2020-04-24 23:44:19:397|SyncServer|48916|0x7fc1bb506850|Logging|Info| Logging initialized, engine version 726 : log level 3

2020-04-24 23:45:10:946|AppleMobileSync|48921|0x7fa84040e320|ISyncManager|Warning| Sync Server was - Active Last Time

2020-04-24 23:45:10:949|AppleMobileSync|48921|0x7fa84040e320|ISyncManager|Warning| Could not retrieve ISyncClient with id com.apple.Keychain!

2020-04-24 23:45:11:027|AddressBookSync|48922|0x7f9ec7410c80|ISyncManager|Warning| Sync Server was - Active Last Time

2020-04-24 23:45:11:177|AddressBookSync|48922|0x7f9ec7410c80|Stats|Stats| com.apple.AddressBook: fast sync com.apple.contacts.CalendarURI, com.apple.contacts.Contact, com.apple.contacts.Date, com.apple.contacts.Email Address, com.apple.contacts.Group, com.apple.contacts.IM, com.apple.contacts.ImageTransformationInfo, com.apple.contacts.Phone Number, com.apple.contacts.Related Name, com.apple.contacts.SmartGroup, com.apple.contacts.Street Address, com.apple.contacts.URL

2020-04-24 23:45:11:236|AppleMobileSync|48921|0x7fa84040e320|Stats|Stats| com.apple.MobileSync.2401e788669ad1da9771747347ac238e72a23d69: fast sync com.apple.contacts.Contact, com.apple.contacts.Date, com.apple.contacts.Email Address, com.apple.contacts.Group, com.apple.contacts.IM, com.apple.contacts.Phone Number, com.apple.contacts.Related Name, com.apple.contacts.Street Address, com.apple.contacts.URL

2020-04-24 23:45:11:371|AppleMobileSync|48921|0x7fa84040e320|ISyncManager|Warning| Could not retrieve ISyncClient with id com.apple.Keychain!

2020-04-24 23:45:11:504|AppleMobileSync|48921|0x7fa84040e320|Stats|Stats| com.apple.MobileSync.2401e788669ad1da9771747347ac238e72a23d69: fast sync com.apple.calendars.Attendee, com.apple.calendars.AudioAlarm, com.apple.calendars.Calendar, com.apple.calendars.CalendarOrder, com.apple.calendars.DisplayAlarm, com.apple.calendars.Event, com.apple.calendars.Organizer, com.apple.calendars.Recurrence

2020-04-24 23:47:18:691|SyncServer|48916|0x7fc1bb506850|Server|Info| Cancelling all sync plans.

2020-04-24 23:47:18:692|SyncServer|48916|0x7fc1bb506850|Server|Info| Goodnight, Gracie.

Apr 24, 2020 7:10 AM in response to Jeff Wiseman

Hey Jeff Wiseman,


Thanks for using Apple Support Communities! I understand you're running into an issue syncing contacts between your Mac and iPhone using iTunes.


It definitely sounds like you're already well aware of how the process works. Just to make sure no steps are being missed I recommend checking the resource below.


Sync contacts and calendars between your Mac and iPhone or iPad


Also make sure iTunes is fully updated: Update to the latest version of iTunes


If you need additional support reach out here: Contact Support


Thanks again, and have a great day!

Apr 24, 2020 5:05 PM in response to chris_g1

chris_g1


You said: "I understand you're running into an issue syncing contacts between your Mac and iPhone using iTune". You obviously didn't read my question which is about Calendars and NOT Contacts!


This response does not help at all. It only talks about how to normally sync calendars and totally bypasses my question. I have been manually syncing my calendars and contacts over usb via iTunes for some 15 years now. I know how to do all of that. It has recently stopped working though. As you can see in my original note I am using the most up to date iOS, itunes and a reasonably recent macOS.


Furthermore, ALL of it was working only a few weeks back! Something has become corrupted in my calendars somehow.


Note, My contacts are continuing to sync just fine. But if I add a new event to a calendar in either my iPhone or my iMac and then initiate a sync, that new event will not transfer to the other product.


So again, does anyone have a clue as to what is going on here?

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Calendar sync’ing between iMac and iPhone via iTunes and USB cable has stopped working

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