Old owner Apple id
Hi there got a used phone off kijiji and when I got the phone it was factory reset and the old Apple ID is still on there and they won’t respond to me to give me the password to take it off what can I do now??
iPhone XS Max
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi there got a used phone off kijiji and when I got the phone it was factory reset and the old Apple ID is still on there and they won’t respond to me to give me the password to take it off what can I do now??
iPhone XS Max
You acquired your new phone second hand from someone other than Apple or an authorized Apple reseller. Unfortunately you were scammed into buying an iPhone that will be useless to you. You didn't know to heed the advice given below.
Before you buy an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make
sure that the device is erased and no longer linked to the previous owner’s account.
And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365See
this heading Check for Activation Lock before you buy a device from someone else.
You acquired your new phone second hand from someone other than Apple or an authorized Apple reseller. Unfortunately you were scammed into buying an iPhone that will be useless to you. You didn't know to heed the advice given below.
Before you buy an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make
sure that the device is erased and no longer linked to the previous owner’s account.
And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365See
this heading Check for Activation Lock before you buy a device from someone else.
you will need to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.
Old owner Apple id