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Old owner Apple id

Hi there got a used phone off kijiji and when I got the phone it was factory reset and the old Apple ID is still on there and they won’t respond to me to give me the password to take it off what can I do now??

iPhone XS Max

Posted on Apr 22, 2020 11:09 PM

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Posted on Apr 23, 2020 3:27 AM

You acquired your new phone second hand from someone other than Apple or an authorized Apple reseller. Unfortunately you were scammed into buying an iPhone that will be useless to you. You didn't know to heed the advice given below.

 

Before you buy an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make

sure that the device is erased and no longer linked to the previous owner’s account. 

 

And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365See

this heading Check for Activation Lock before you buy a device from someone else.

2 replies
Question marked as Best reply

Apr 23, 2020 3:27 AM in response to Dylan-28

You acquired your new phone second hand from someone other than Apple or an authorized Apple reseller. Unfortunately you were scammed into buying an iPhone that will be useless to you. You didn't know to heed the advice given below.

 

Before you buy an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make

sure that the device is erased and no longer linked to the previous owner’s account. 

 

And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365See

this heading Check for Activation Lock before you buy a device from someone else.

Old owner Apple id

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