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tomk24 Author

Level 1

4 points

account says disabled

when I go to the App store it says my account is disabled.

iPhone 8 Plus, iOS 13

Posted on Apr 23, 2020 5:38 AM

Top-ranking reply

donv_the_ghost

Level 9

50,942 points

Posted on Apr 23, 2020 5:48 AM

See this Apple document If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856" There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”

Use the support link above.

And, if necessary, go here is how to contact iTunes worldwide support via text or

chat using this link https://support.apple.com/choose-country-region/itunes After

choosing your country, see the heading Tell us how we can help.

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