Activation lock

My daughter was playing with my iPad and out of nowhere appeared this!! I bought this iPad many years ago brand new ( from Apple) and I try to put my Apple ID and does not work

iPad mini, iOS 9

Posted on Apr 23, 2020 10:04 AM

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Question marked as Top-ranking reply

Posted on Apr 23, 2020 10:08 AM

Does that portion of an email address look familiar to you? That is the email address that was used to activate that device. If you don't know that email, and you purchased the device new from Apple, then you need to contact Apple support. Make sure you have access to your original receipt. Get Support

2 replies

Apr 23, 2020 10:32 AM in response to Dallepranes

If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Activation lock

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