hi everyone,I have an Iphone 8 and after 13.4 update I had an issue that didn't fix even with 13.4.1!
sometimes that I turn off my screen with side button,It turns on immediately while the "raise to wake" is turned off!I really don't know what happened!!could it caused by disinfection the mobile phone with alcohol pad due to covid 19?
iPhone 8
Hi smanbegins,
Thanks for coming to Apple Support Communities for help today with your screen coming back on when Raise to Wake is switched off. I'll do the best I can to help.
Have you tried toggling the Raise to Wake switch on and off? You can even do this in combination with a restart: Restart your iPhone.
If that doesn't resolve the issue, the best way to see if this is a hardware issue would be to restore the iPhone in iTunes. Here is how: Restore your iPhone, iPad, or iPod to factory settings. Be sure and have a backup as discussed under "Get your device ready".
Test for the issue on your iPhone after it is restored and in the new factory state. If it isn't present, test again after restoring the backup.
Let me know how it goes.
Have a fantastic day!
Hi smanbegins,
Thanks for coming to Apple Support Communities for help today with your screen coming back on when Raise to Wake is switched off. I'll do the best I can to help.
Have you tried toggling the Raise to Wake switch on and off? You can even do this in combination with a restart: Restart your iPhone.
If that doesn't resolve the issue, the best way to see if this is a hardware issue would be to restore the iPhone in iTunes. Here is how: Restore your iPhone, iPad, or iPod to factory settings. Be sure and have a backup as discussed under "Get your device ready".
Test for the issue on your iPhone after it is restored and in the new factory state. If it isn't present, test again after restoring the backup.
Let me know how it goes.
Have a fantastic day!
lock screen turns on after turning off
