iTunes Changing Genres/Artwork at Random?

I'm at my wit's end. We have a Mac Mini from 2012 that we primarily use

as a conduit for watching 2.5TB of ripped and downloaded movies and TV

shows. (All legal! We own the disks we ripped!) I've not upgraded to

Catalina on this computer, because it hasn't offered the upgrade, so I'm

not sure if Catalina is even compatible with it. We suddenly have a

problem that we've never had before, and despite screaming at the

computer and crying, I can't seem to fix it. In the TV Show section

(but not the Movie section), the library is getting all mixed up.

Chappelle Show is showing up in the Kids genre. Episodes of 30 Rock

have Fraggle Rock's artwork. Under Avatar the Last Airbender there are

episodes of Monty Python. When I try to edit the files en masse or

individually, it usually takes, and then gets all mixed up again in some

new and frustrating way. I know most folks aren't even running movies

and tv shows through iTunes these days (I have apple TV on my laptop

from 2013). I've been working on backing up the files all day just in

case upgrading to Catalina is the answer (although it terrifies me to

think about losing or damaging countless hours of work ripping all those

DVDs or having them not work properly within the Apple TV software).

Does anyone know what's going on? Does anyone know what I can do to fix

it? I'm literally sitting here crying in frustration. In the example below, an episode of Amy Sedaris' show is showing up under unknown genre with a Fraggle Rock image and show title. The Amy Sedaris show was downloaded from the iTunes store, and when I click on it to edit the information, it won't even let me change the show title or genre.







[Image Edited by Moderator to Remove Serial Number]


Mac mini, macOS 10.13

Posted on Apr 23, 2020 3:51 PM

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Question marked as Top-ranking reply

Posted on Apr 25, 2020 10:24 AM

Hi alhb.


OK, the randomness of the changes plus the fact that you are not able to edit metadata for content purchased from the iTunes Store and downloaded points to the likelihood of this being a corruption of the actual .itl iTunes Library file. There are a couple of options.


1) If you are backing up the Mac mini to Time Machine, you can restore that file from a point before this became an issue.


2) If you do not have a backup, the best approach will be to force the creation of a new .itl file.


If you are using Time Machine, you'll need to navigate to the folder that contains the .itl file before launching Time Machine. In general, you should find that by going to the Music folder in the main user account and inside that there should be a folder called iTunes and the library file should be inside of that.


Use Time Machine to restore deleted files or older files - Apple Support


If Time Machine is not an option, then try these steps:


1) Create a copy of the current .itl file just as a failsafe. You can do this by either right-clicking or Control-clicking on the current .itl file and choosing Duplicate and then putting the duplicate file in a location outside of the iTunes folder or you can even use something like a USB thumb drive and drag and drop the file on to that. (While your actual media library is quite large, the .itl file itself if not going to be more than 1 GB at the outside.)


2) Launch iTunes whilst holding down the Option key. This will present you with an option to open an alternate library or create a new one. Choose the option to create a new library. This will create a new, empty .itl file.


3) Use the Import or Add To Library command under the File menu in iTunes (this will depend on what version of macOS and what version of iTunes you are running) and then navigate to the drive that contains the actual media files. The next bit will depend on how the media files are organized. If they are in nested folders, you may have to do this multiple times. If all shows are in one folder then you just need to open that folder and select the contents.


Use multiple iTunes libraries on Mac - Apple Support


Once the import is complete, you should see a fresh library with at least most of the metadata correct. I say most because changes made to metadata for individual titles while the old library file was corrupted may not have "stuck" and you may need to do some adjusting.



Cheers.

Similar questions

7 replies
Question marked as Top-ranking reply

Apr 25, 2020 10:24 AM in response to alhb

Hi alhb.


OK, the randomness of the changes plus the fact that you are not able to edit metadata for content purchased from the iTunes Store and downloaded points to the likelihood of this being a corruption of the actual .itl iTunes Library file. There are a couple of options.


1) If you are backing up the Mac mini to Time Machine, you can restore that file from a point before this became an issue.


2) If you do not have a backup, the best approach will be to force the creation of a new .itl file.


If you are using Time Machine, you'll need to navigate to the folder that contains the .itl file before launching Time Machine. In general, you should find that by going to the Music folder in the main user account and inside that there should be a folder called iTunes and the library file should be inside of that.


Use Time Machine to restore deleted files or older files - Apple Support


If Time Machine is not an option, then try these steps:


1) Create a copy of the current .itl file just as a failsafe. You can do this by either right-clicking or Control-clicking on the current .itl file and choosing Duplicate and then putting the duplicate file in a location outside of the iTunes folder or you can even use something like a USB thumb drive and drag and drop the file on to that. (While your actual media library is quite large, the .itl file itself if not going to be more than 1 GB at the outside.)


2) Launch iTunes whilst holding down the Option key. This will present you with an option to open an alternate library or create a new one. Choose the option to create a new library. This will create a new, empty .itl file.


3) Use the Import or Add To Library command under the File menu in iTunes (this will depend on what version of macOS and what version of iTunes you are running) and then navigate to the drive that contains the actual media files. The next bit will depend on how the media files are organized. If they are in nested folders, you may have to do this multiple times. If all shows are in one folder then you just need to open that folder and select the contents.


Use multiple iTunes libraries on Mac - Apple Support


Once the import is complete, you should see a fresh library with at least most of the metadata correct. I say most because changes made to metadata for individual titles while the old library file was corrupted may not have "stuck" and you may need to do some adjusting.



Cheers.

Apr 24, 2020 5:32 PM in response to alhb

Hello alhb and welcome to Apple Support Communities.

I see you are having quite a frustrating issue with metadata for TV shows you've added to iTunes being changed on you without your input. This data includes both genre listings and cover art.


You say that you primarily use iTunes for movies and TV shows. When it comes to music, is there an active subscription to Apple Music or iTunes Match involved? It sounds like what may be happening is that genre and cover info may be being changed to what is in the iTunes Store and an active connection to a service where that would be expected for music may be affecting your issue with TV show metadata.


Cheers.

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iTunes Changing Genres/Artwork at Random?

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