Ipad Air Crashing and Won't Update

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Level 1

8 points

Ipad Air Crashing and Won't Update

Hi All,

My Ipad Air will not update to the 12.4.6. My apps are all crashing. I am unsure what to do. I thought doing the update would resolve the issue. Any help appreciated.

iPad Air, iOS 12

Posted on Apr 23, 2020 10:02 PM

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Answer 1

Best reply

MichelPM

Level 10

81,004 points

Apr 23, 2020 11:54 PM in response to Leariv

If you own a full computer, you could try connecting your iPad Air to a full computer, connected to the Internet, and using the latest version of iTunes for the computer, let iTunes do the update of your iPad Air to iOS 12.4.6, instead.

Good Luck to You!

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Answer 2

MichelPM

Level 10

81,004 points

Apr 24, 2020 4:57 PM in response to Leariv

At this point, I suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

OR

https://support.apple.com/en-us/HT201232

Best of Luck to You!

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Answer 3

MichelPM

Level 10

81,004 points

Apr 23, 2020 10:37 PM in response to Leariv

Have you tried a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?

Good Luck!

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