My Child made $1,200 app purchases and Apple won't refund the purchases!!

Question

Level 1

19 points

My Child made $1,200 app purchases and Apple won't refund the purchases!!

During Quarantine, my 5 year old son was playing with my ipad and he made 17 ninja turtle in app purchases totalling around $1,200 !!!! of course i was about to have a heart attack!! i went to the "Report a Problem", "Requested a Refund" and stated the reason as "A Child/Minor made purchase without permission".

the next day i received a rejection saying that "We reviewed your claim and your purchase doesn't meet conditions for a refund" . however they gave me the option to dispute this by entering amore descriptive reason. The next day i received the same message.

I feel helpless and i really don't know what to do, please help!!

iPad (5th gen) Wi-Fi

Posted on Apr 23, 2020 11:35 PM

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Answer 1

ckuan

Level 10

120,914 points

Apr 23, 2020 11:49 PM in response to rnqubain

We can't help you if Apple rejected your claim.

If you let your child play with your iPad, you have several options.

You can use restrictions (Settings > Screen Time > Content and Privacy Restrictions > iTunes and App Store Purchases >

Disallow In-App purchases

Always Require password for additional purchases

Disallow Installing apps

Disallow deleting apps

Or better : Use Guided Access with iPhone, iPad, and iPod touch - Apple Support

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My Child made $1,200 app purchases and Apple won't refund the purchases!!

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