Can't Reset iPad pro11 with iTunes any alternatives?

My internet is satellite. I think I am timing out before the software downloads. Not sure. I forgot my passcode. Need to reset. Have iPad Pro 11 and Mac Book with Catalina 10.15.4. Tried to reset through iTunes almost a dozen times. have contacted Apple Support spent 2 hours on phone with them and it was determined to be my WIFI. I have even gone and sat in my car in Burger King parking lot (bad timing here) and tried this and it wouldn't go.; Times out kicks me off at about 15 minutes. Also attempted to hook up a WD drive to see if it would speed up anything and don't even know it I have it hooked up correctly but no go. I am almost at the end of my data plan for the month. one or two more tries and I will paralyze our system until 5/8


Any help? Can I do this through cellular? Any other way??

iPad Pro, iPadOS 13

Posted on Apr 24, 2020 4:46 AM

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Apr 24, 2020 5:29 AM in response to Anniem065

If you have forgotten you device passcode, you have no alternative other than to connect your iPad to a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate to the installed version of MacOS); both types of computer require an adequate internet connection.


As you may already be aware, this is the documented procedure:

https://support.apple.com/en-gb/HT204306


Sorry, this is perhaps not the news that you were hoping to learn. If nothing else, I hope this provides helpful clarity as to your current situation.

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Can't Reset iPad pro11 with iTunes any alternatives?

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