Syncing Comcast Mail between Comcast server, iPad, and iPhone

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9 points

Syncing Comcast Mail between Comcast server, iPad, and iPhone

Hi - 'Recently' (within the last 2 months?), my iPhone 11 and iPad Pro no longer sync email with my Comcast email account. When an email is deleted from my IOS devices, it does not delete in the Comcast email queue (when accessed from my MacBook), and visa versa. I've deleted and re-added the mail accounts, and checked all the settings, and read all the boards - but can't get it to work anymore. Any help is appreciated!

iPad Pro 10.5-inch, Wi-Fi

Posted on Apr 24, 2020 6:32 AM

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Answer 1

rbh01 Author

Level 1

9 points

Apr 27, 2020 7:13 AM in response to Demo

Thank you for the suggestions. I updated to the latest iPad release (13.4.1) and it still did't work. I downloaded the Xfinity Connect App and it works fine - all the emails sync. But, it still doesn't work on the iPad (it does work on my iPhone - I was mistaken about that). So, it would appear to me to be related to an IOS setting that I've got incorrect rather than a Comcast issue (?). I will do some more research and see if I can figure it out.

Thanks again.

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Answer 2

Demo

Level 10

166,494 points

Apr 24, 2020 9:41 AM in response to rbh01

I have Comcast IMAP email and just tested this. I can confirm that I was able to sync actions I performed on my MBP running El Capitan to my iPad Air 3 running iOS 13.4.1 and from the iPad to the Mac.

Do you have the Xfinity Connect App on your iOS devices? If so, have you tested to see if it works using that app rather than the iOS mail App?

Have you updated your iOS devices to 13.4.1?

Other than those suggestions, I don’t know what to tell you either other than to contact Comcast and hope that they can be of some help. Any time that I ever contacted them about my email account, they were quite useless. I either figured it out myself or found answers on the community forums.

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Answer 3

razmee209

Level 10

191,346 points

Apr 24, 2020 9:29 AM in response to rbh01

If deleting and reinstalling the mail account doesn't work, then contact Comcast.

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Answer 4

rbh01 Author

Level 1

9 points

Apr 27, 2020 7:34 AM in response to Demo

So, I looked at it further, and decided to delete / read the Comcast account again, after I had upgraded to 13.4.1 - and - it works now!

Strange - but at least I didn't have to call Comcast!

Thanks again!

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Answer 5

Demo

Level 10

166,494 points

Apr 27, 2020 7:50 AM in response to rbh01

Great. I’m glad to hear that you didn’t have to call Comcast. To me, it’s like their email is their poor sister, that they really don’t care about. Their support for cable and internet service is OK, but it leaves much to be desired for email problems.

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Syncing Comcast Mail between Comcast server, iPad, and iPhone

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