Hi. I’m trying to reset my iCloud password as I’ve forgotten it, but the recovery email is going to another email address that I listed on the account but no longer have access to. The email is not going to the main email which is the address on the account. What can I do?
iPhone XR, iOS 13
contact Apple ID Support. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
https://twitter.com/AppleSupport
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
So, apparently you once used the other Apple ID, right? Maybe you entered the wrong Apple ID when tying to recover your password.
I actually don’t remember adding another email to the account. The one I’m trying was definitely the original email for the account.
Then I see no reason the email would go to a wrong email address. Is there more you can explain about your situation?
So. I go to Iforgot. I enter my iCloud email address. Go through the reset process and I’m given something like ‘send to your email d*****@l****.co.uk’. This isn’t the email I’m entering in to start.
The one I’m entering to start the process is my hotmail email, yet it wants to send to what I assume is my old live.co.uk email which I don’t have access to anymore
Thank you
You are welcome.
Password reset going to wrong/other email
