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Forgot Apple ID

My boyfriend has had the same phone for 3 years. He dropped it in the river last week. He ordered an iPhone 11 and can’t remember his Apple ID passcode. It has locked him out and the only way he can reset his password is by using the iPhone that’s still at the bottom of the river... we can’t get a hold of Apple support by phone

iPhone 11

Posted on Apr 24, 2020 1:49 PM

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Question marked as Top-ranking reply

Posted on Apr 24, 2020 1:51 PM

If necessary, see if he can recover the ID/password.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


See if he can get an email option. Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            

1 reply
Question marked as Top-ranking reply

Apr 24, 2020 1:51 PM in response to Mirandaloxo

If necessary, see if he can recover the ID/password.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


See if he can get an email option. Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            

Forgot Apple ID

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