Bad Audio Mix - Quantum of Solace

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Level 1

9 points

Bad Audio Mix - Quantum of Solace

I purchased "Quantum of Solace" as part of the Daniel Craig Bond bundle about 10 months ago. The entire audio mix of the movie sounds like it takes place in a tunnel. It's as if the channels are either slightly out of phase or whatever algorithm that is supposed to route the audio is funky or the file was just made incorrectly.

Switching between Full Dynamic Range and Reduce Loud Sounds on my Apple TV (4K) does not seem to make a difference (other than the loud sounds being reduced - still feels like I'm in a tunnel). However when I chose the "AD" audio version (with voice-over audio descriptions) the audio mix behind it sounds better. All the other movies in the bundle sound perfectly fine and full.

I looked for "Report a Problem" in iTunes but that option is not available. Please fix!!!

(Side note: the selections below this window do not allow me to chose that this is about a Film/TV title)

Apple TV 4K, tvOS 13

Posted on Apr 24, 2020 5:24 PM

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Answer 1

Urquhart1244

Level 10

146,232 points

Apr 27, 2020 10:42 PM in response to galyse

If you saved the original receipt email for the purchase, that would contain a product specific report-a-problem link.

As a last resort, there is a generic contact form for the iTunes Store. It would help them a lot, if you could find the Order ID for this purchase.

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Answer 2

Urquhart1244

Level 10

146,232 points

Apr 25, 2020 4:54 AM in response to galyse

If this issue happens with one title only, then it could be an issue with the source file. If the iTunes Store staff has no fix readily available, then it may be up to the originating studio (MGM) to provide updated files.

You can report it as a problem with your purchase.

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Answer 3

galyse Author

Level 1

9 points

Apr 27, 2020 9:56 PM in response to Urquhart1244

Thanks for your response. I do think it is an issue with the file and yes, I think MGM would have to fix it. Unfortunately "Report a Problem" is no longer available to me for this purchase either through the link above or via iTunes. Any other suggestions on how to report this would be appreciated.

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Answer 4

galyse Author

Level 1

9 points

Apr 29, 2020 11:15 AM in response to Urquhart1244

I looked at the original receipt email and clicked the link but it take me to a page that says "This account does not have any purchases." So I will try the generic contact form with the Order ID.

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Bad Audio Mix - Quantum of Solace

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