Macbook Air 2018 touch id stopped working after Cataline 10.15.4. When I try to add a fingerprint it gathers my id but then if I click the plus sign or select an option like user touch id to log in I get the error message below. I went ahead and reset the SMC since that was suggested on a website but nothing changed. I can power on the system by pressing the power button and type in the password but this is not working correctly.
The laptop came back with a note that nothing was found. The disk had been wiped and a new installation of Catalina installed. I went ahead and restored from the time machine backup but when I tried the touch id it did not work any better than it did when I sent the system in. Then I started having problem with Adobe Creative Cloud erroring. I could not repair or uninstall it without a lot of problem and then it froze on reinstalling. I decided that the restore just recreated the problem. I restored the system and did not use the time machine backup. In time the touch id part of the installation appeared and it worked fine. I am reinstalling apps manually as I normally do with Windows 10 reinstalls.
The laptop came back with a note that nothing was found. The disk had been wiped and a new installation of Catalina installed. I went ahead and restored from the time machine backup but when I tried the touch id it did not work any better than it did when I sent the system in. Then I started having problem with Adobe Creative Cloud erroring. I could not repair or uninstall it without a lot of problem and then it froze on reinstalling. I decided that the restore just recreated the problem. I restored the system and did not use the time machine backup. In time the touch id part of the installation appeared and it worked fine. I am reinstalling apps manually as I normally do with Windows 10 reinstalls.
No option to remove the old fingerprint. I contacted Apple support and they are sending a box to mail the system in for repair. Not clear if this is a hardware or software problem but they could not fix it over chat.
Did you first remove the old fingerprint?
How to Setup Touch ID and Add Fingerprints on Mac Laptops.
How to Clear Touch ID Data from a MacBook Pro with Touch Bar.
macbook air touch id not working
