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User profile for user: melanie2767
melanie2767 Author
User level: Level 1
5 points

iPhone 8 disabled says to connect to iTunes but won’t charge when connecting to laptop

After changing my password, I must have forgotten it because my phone kept getting disabled when I types it in. I knew I need to restore it and wipe everything off of it to access the phone again. It now says iPhone is disabled connect to iTunes. The only issue is my phone won’t charge when plugged into my MacBook air, though it does charge when connected to a plug.


How can I restore it if I can’t get it to connect and charge to my computer?

iPhone 8, iOS 13

Posted on Apr 24, 2020 8:29 PM

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User profile for user: ChrisJ4203
ChrisJ4203
User level: Level 10
231,212 points

Posted on Apr 24, 2020 8:56 PM

Unless the iPhone is not charged now, it does not necessarily need to charge while you restore it. Follow these steps for the restore, If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

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iPhone 8 disabled says to connect to iTunes but won’t charge when connecting to laptop

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