Phone stuck in restoring from iCloud backup
Phone is stuck in restoring from I cloud backup. Unable to install updates. Been stuck like this for many months. Please help.
iPhone 8, iOS 12
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User profile for user:
i_rina
User level:
Community Specialist
Hello Birddogger,
Thank you for using Apple Support Communities! I understand that your iPhone has been restoring from an iCloud backup for months, which is preventing you from updating iOS. You've come to the right place for help.
This particular bullet point from the support article below could explain why your iPhone is still restoring from a backup after this length of time, "If an app asks for your Apple ID password during the restore process, make sure that you enter it. Some apps and services, like the App Store, need your password before they can restore purchased content. If you purchased content on multiple Apple IDs, enter the password for each Apple ID when prompted."
Once you sign in to the relevant Apple ID for any purchased content it's attempting to redownload, the restore process should complete. If all of your data appears to have already been restored to the iPhone, you can also tap on "Stop Restoring iPhone" to stop the process:
- "Sometimes the restore process may look complete, but your device is still downloading information in the background. To check this, tap Settings > [your name] > iCloud > iCloud Backup. If your device is still being restored, you see “This [device] is currently being restored and will automatically back up when it is done.”
"
If you're still experiencing the issue, try these steps next:
If you can't back up to iCloud or restore from iCloud backup failed - Apple Support
Take care.