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mikemilner Author

Level 1

4 points

"stop restoring iPhone" fails

My iPhone 13 Pro indicates it will not install an update until the iPhone is finished restoring from the iCloud backup. I have had this message since I first restored the backup in January. Every backup since that time has failed, and continues to fail, for the same reason. The settings screen states, Restore in Progress. An estimated 500mb bill be required to finish restoring your apps and data. This message is strange because I have at least 400GB of iCloud storage remaining and over 100G GB on the phone itself.

I have gone into the Backup screen, and selected Stop Restoring iPhone, and selected Stop, but nothing seems to change. The message on that screen says, This iPhone is currently being restored and will automatically back up when it is done. Restoring Media.

Any thoughts as to how I can force the restore to stop and the phone to update?

iPhone 13 Pro

Posted on Sep 19, 2022 5:40 AM

Top-ranking reply

AdvisorMP

Community Specialist

Posted on Sep 22, 2022 1:43 PM

Thanks for reaching out, mikemilner.

It sounds like you're having some trouble with your iPhone finishing restoring. We can help.

A great place to start is with these steps in If you can't update or restore your iPhone or iPod touch:

Put your device in recovery mode and set it up again

1. Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes.

2. On a Mac with macOS Catalina or later, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.

3. Keep your device connected and wait until the recovery mode screen appears: Press and quickly release the volume up button. Press and quickly release the volume down button. Then, press and hold the side button until you see the recovery mode screen.

4. Locate your device on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your device. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 3.

5. After the Update or Restore completes, set up your device.

Hope that helps.

Take care.

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"stop restoring iPhone" fails

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