Apple Intelligence is now available on iPhone, iPad, and Mac!

⏺ Join the discussion

⏺ Press release

⏺ Learn more

⏺ Watch the video

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

talsha Author

Level 1

4 points

Apple ID

My cousin just got a new phone and new number and he can not get his apple id to switch over to his new phone. It is asking for his old number and we don't have access to that number.

Posted on Apr 25, 2020 5:10 PM

Top-ranking reply

Raicya

Level 10

209,001 points

Posted on Apr 26, 2020 6:49 AM

Your cousin has to update trusted phone number, see Manage and use your Apple ID:

https://support.apple.com/en-us/HT203993

View in context

Similar questions

Phone number is linked to an old account I'm trying to help my father-in-law with his Apple ID account. His old iPhone 4 somehow got locked, but he has no idea what his old Apple ID details are. I have got him a new SIM card and put it into an old iPhone 5 I had to get him going and set up a new apple ID for him, so far so good. He doesn't use email and hardly uses the Internet. However his phone number is linked to the old account and we have no access to it (we are not even sure the Apple ID we think we know is correct) . Is there any way to unlink his phone number from the old account and add to the new one ?
264 1
I can’t put old Apple ID on this phone number Hi I have a old Apple ID what I usher use and want to put it on this phone but I can’t because I haven’t access to the old number [Re-Titled by Moderator]
268 5
Apple ID help My husband got a new phone and we are trying to login to his Apple iCloud account but we don’t have access to his old phone number to get the code they sent!
192 1

1 reply