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frozen apple logo after reset

my sons iPad is showing a black screen with just the apple sign frozen on the screen. I have tried resetting it and even changed charging cords. when I reset it the screen goes blank and then the apple logo comes back on but then nothing else happens


iPad Air 2, iPadOS 13

Posted on Apr 25, 2020 8:19 PM

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Question marked as Top-ranking reply

Posted on Apr 25, 2020 9:11 PM

Hello,


Please refer to the following Apple Support document.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

1 reply

frozen apple logo after reset

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