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iPad screen is frozen on Apple logo

My iPad is frozen showing just a black screen with the white Apple logo. When I force a hard shutdown the screen goes totally black and then goes back to this opening black screen with the white apple. It won't advance beyond this locked screen.

iPad Pro, iPadOS 14

Posted on Feb 25, 2021 9:48 AM

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Question marked as Top-ranking reply

Posted on Feb 25, 2021 9:52 AM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

2 replies
Question marked as Top-ranking reply

Feb 25, 2021 9:52 AM in response to NVpack19

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

iPad screen is frozen on Apple logo

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