Phone frozen

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adith224 Author

Level 1

13 points

Phone frozen

My iphone xs max is not turning on. Screen is black & frozen.

iPhone XS Max, 13

Posted on Apr 26, 2020 4:29 AM

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Answer 1

Top-ranking reply

ChrisJ4203

Level 10

230,630 points

Apr 26, 2020 12:29 PM in response to adith224

Try this support document's instructions, If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Answer 2

Apr 26, 2020 4:30 AM in response to adith224

Recently drop the device or gotten it wet?

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Answer 3

adith224 Author

Level 1

13 points

Apr 26, 2020 4:34 AM in response to QuickTimeKirk

15 months old. I kept it on a table before I sleep & from morning it's showing same issy.

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Answer 4

_tina

Level 1

13 points

Apr 26, 2020 10:50 AM in response to adith224

I have also the same issue. It doesn't react on trial to restart it.

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Answer 5

adith224 Author

Level 1

13 points

Apr 26, 2020 12:14 PM in response to _tina

Still same condition?

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Answer 6

_tina

Level 1

13 points

Apr 26, 2020 12:57 PM in response to adith224

Yes, if you also have the same still, try to go through DFU. Probably it might be the way

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Answer 7

adith224 Author

Level 1

13 points

Apr 26, 2020 1:00 PM in response to _tina

Thank you

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Phone frozen

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