I can't add my hotmail account! Help!

Hi there,


I have 2 hotmail accounts both of which have been working no issue both on my mobile devices as well as my Mac. After changing my password for both accounts I can now only load one of my hotmail accounts onto my Mac. it says that it cannot verify the password or account. Both accounts are functional on my mobile devices and also on hotmail.com website. I have uninstalled and reinstalled and tried everything I can think of. Can anyone help me please? Thank you :)

MacBook Pro 13”, macOS 10.14

Posted on Apr 26, 2020 8:45 PM

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Question marked as Top-ranking reply

Posted on Apr 27, 2020 8:50 AM

Try This: Very Much in Detail:


I. Perform this on Hotmail:

  1. ClicK: Create a new app password
  2. Click: Create another app password
  3. Login: With That Password

Click: Done



II. In Mail:

  1. Go to: Mail menu
  2. Select: Accounts
  3. Click: Add Other Account...
  4. Click: Mail Account
  5. Enter: your name
  6. Enter: your eMail Address
  7. Enter: the App Password (from above)
  8. Select: Mail (and Notes, if desired)
  9. Click: Done
  10. Close: System Preferences


III. Log out of Hotmail


4 replies
Question marked as Top-ranking reply

Apr 27, 2020 8:50 AM in response to cathi242

Try This: Very Much in Detail:


I. Perform this on Hotmail:

  1. ClicK: Create a new app password
  2. Click: Create another app password
  3. Login: With That Password

Click: Done



II. In Mail:

  1. Go to: Mail menu
  2. Select: Accounts
  3. Click: Add Other Account...
  4. Click: Mail Account
  5. Enter: your name
  6. Enter: your eMail Address
  7. Enter: the App Password (from above)
  8. Select: Mail (and Notes, if desired)
  9. Click: Done
  10. Close: System Preferences


III. Log out of Hotmail


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I can't add my hotmail account! Help!

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