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Smart Keyboard still creating problems

I have a 3rd gen IPad Air with a Smart Keyboard from 2019. My problem is exactly as described in this thread. Smart Keyboard Connectors work erratically. Cmd+H works in apps, but no other keys. Number keys work when unlocking, but not in apps. Removing and re-attaching Smart Keyboard does not help. It seems that is is still a very bad product and a shame on Apple’s reputation. Has there been a solution or a refund program since the last posts?

iPad Air 3 Wi-Fi

Posted on Apr 27, 2020 4:13 AM

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Question marked as Top-ranking reply

Posted on Apr 27, 2020 10:54 AM

Hello,


Checkout this Apple Support document on how to troubleshoot Smart Keyboard. If the problem still persists please call Apple.


Use your Smart Keyboard Folio or Smart Keyboard with iPad Pro - Apple Support


Contact AppleCare

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5 replies

Apr 28, 2020 12:24 AM in response to QuickPost

This Apple support document is NOT helpful. Removing and re-attaching the smart keyboard to the iPad Air does NOT solve the problem. The only thing that “helps” is re-starting the iPad Air. Then, after a few hours, the connection is lost again (I cannot fathom any pattern when exactly the connection gets lost)


BUT: I have not purchased an expensive keyboard with 3 physical connectors to have an unreliable connection. I explicitly did not want the same issues as with bluetooth. And as to the suggested “solution”: I do not want to re-start my iPad several times a day just because the keyboard does not work. The instant availability/access is at the core of the iPad’s value proposition.


I also have an iPad Pro with a Smart Folio, and I have never had such problems. If the combination of iPad Air and Smart Keyboard has such quality issues, Apple should have a program to replace the keyboard (I bought mine less than one year ago).

Apr 28, 2020 1:15 AM in response to Jamesd49

Thank you for your swift reply. I did. They sent me the same support document.

There is no official support document that acknowledges this issue although there are community posts that describe exactly the same symptoms that my smart keyboard is showing.

Here’s a new twist: Even re-booting does not bring back full keyboard functionality.

Smart Keyboard still creating problems

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