Corrupted software update

Good morning, I bought the MacBook Pro 15 I9 2019 the day before yesterday and tells me during the software update that " this copy of the installation application macOS Catalina is damaged and cannot be used to install macOS." How can I update?

MacBook Pro 15”, macOS 10.14

Posted on Apr 27, 2020 5:16 AM

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Question marked as Top-ranking reply

Posted on Apr 28, 2020 6:02 PM

Hey jozef101,


Thank you for using Apple Support Communities!


I see from your post that you're having trouble installing macOS Catalina because the installer is damaged. I'd be happy to help!


You'll want to delete the installer app using these steps:

How to delete apps on your Mac


Then go ahead and upgrade to macOS Catalina:

How to upgrade to macOS Catalina - Apple Support


Cheers!



1 reply
Question marked as Top-ranking reply

Apr 28, 2020 6:02 PM in response to jozef101

Hey jozef101,


Thank you for using Apple Support Communities!


I see from your post that you're having trouble installing macOS Catalina because the installer is damaged. I'd be happy to help!


You'll want to delete the installer app using these steps:

How to delete apps on your Mac


Then go ahead and upgrade to macOS Catalina:

How to upgrade to macOS Catalina - Apple Support


Cheers!



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Corrupted software update

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