My iMac Catalina will not restart from my username screen. I have tried absolutely everything

Rachiemac78 wrote:

My iMac Catalina will not restart from my username screen. I have tried absolutely everything and every command. I got to a different startup screen which looks like this and every password for everyday I have tried to restart it won’t accept and to really make me wanna cry I decided after 3 days and 2 nights that I would erase mac 🖥 and guess what. It wouldn’t do that. I got an error message which I will put a photo of aswell. I thinks it’s because I decided to encrypt it and now I want to take the encryption off. PLEASE HELP. Why is that apples products always work well right up until the warranty ends and then after that something always happens. Like this and I also banged my iMac on something and now it has a few cracks not long after warranty ran out and the same thing happens with iPhones. Ok. Sorry to ramble but anyway if u need to ask a question please do. I’m desperate and iMac less

https://discussions.apple.com/content/attachment/7339b7a5-3579-40e6-b1f0-a6ac743fca72

https://discussions.apple.com/content/attachment/101de8a3-0fdc-4748-b17b-e45fb8133307

Call (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE.