Apple Event: May 7th at 7 am PT
My mother in law has dementia and can’t remember her Apple ID password so we’ve been locked out of her iPad. How do we override the situation?
[Re-Titled by Moderator]
iPad mini, iOS 9
Below I use "you," but I am referring to your mother in law.
See Turn off Activation Lock https://support.apple.com/en-us/HT201441 See this heading If you erased your own device "If you don't sign out of iCloud before you put your device in recovery mode and restore, it might remain in Activation Lock. That means you need to enter the same Apple ID and password that you used when you previously set up the device."
See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487
You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid
You also probably will need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Post back if you need our help.
______________
If the above information does not work for you, then see below.
Ignoring extenuating circumstances, activation lock can be turned off only by entering the correct Apple ID/password combination. The correct combination is in the one used in setting the device up prior to activation
lock being enabled. Note that there is no way we can help you to systematically recover the pertinent Apple ID password.
Thus, we will not be able to do anything for you except to mention that Apple Support
may be willing to help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of the device with its serial number on it).
So, if you think you have an extenuating circumstance, even one not mentioned above, you can contact Apple support for help with your problem using these options:
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
Below I use "you," but I am referring to your mother in law.
See Turn off Activation Lock https://support.apple.com/en-us/HT201441 See this heading If you erased your own device "If you don't sign out of iCloud before you put your device in recovery mode and restore, it might remain in Activation Lock. That means you need to enter the same Apple ID and password that you used when you previously set up the device."
See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487
You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid
You also probably will need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Post back if you need our help.
______________
If the above information does not work for you, then see below.
Ignoring extenuating circumstances, activation lock can be turned off only by entering the correct Apple ID/password combination. The correct combination is in the one used in setting the device up prior to activation
lock being enabled. Note that there is no way we can help you to systematically recover the pertinent Apple ID password.
Thus, we will not be able to do anything for you except to mention that Apple Support
may be willing to help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of the device with its serial number on it).
So, if you think you have an extenuating circumstance, even one not mentioned above, you can contact Apple support for help with your problem using these options:
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
My mother in law has dementia and can’t remember her Apple ID password so we’ve been locked out of her iPad
