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sinead225 Author

Level 1

4 points

Locked out of Apple ID

My elderly mother has locked herself out of her Apple ID as she didn’t know her password. I am not currently Able to meet her, so I cannot help her. Can you help me change her Apple ID or password? Please

iPhone 5

Posted on Apr 23, 2020 3:58 AM

Best reply

donv_the_ghost

Level 9

50,912 points

Posted on Apr 23, 2020 4:44 AM

See: If you forgot your Apple ID https://support.apple.com/en-us/HT201354 and

If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

You also can use Having trouble signing in/iForgot

https://iforgot.apple.com/password/verify/appleid to identify either or both

You also may need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

Go here if you need additional support Apple telephone support https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

For worldwide Apple ID support go here https://support.apple.com/en-us/HT204169

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Locked out of Apple ID

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