Locked out of Apple ID
My elderly mother has locked herself out of her Apple ID as she didn’t know her password. I am not currently Able to meet her, so I cannot help her. Can you help me change her Apple ID or password? Please
iPhone 5
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See: If you forgot your Apple ID https://support.apple.com/en-us/HT201354 and
If you forgot your Apple ID password https://support.apple.com/en-us/HT201487
You also can use Having trouble signing in/iForgot
https://iforgot.apple.com/password/verify/appleid to identify either or both
You also may need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Go here if you need additional support Apple telephone support https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
For worldwide Apple ID support go here https://support.apple.com/en-us/HT204169