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User profile for user: Gmal50
Gmal50 Author
User level: Level 1
4 points

New iPhone SE 2020 Freezes During Start

In starting my new iPhone SE the process was going smoothly and the phone suddenly turned off and now will not get beyond a few seconds of the Apple logo.


I’ve tried a few soft resets with no luck. I also plugged it into my computer but my PC is not picking up the phone.


Thanks,

Greg

Posted on Apr 27, 2020 10:55 AM

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User profile for user: fyip
fyip
User level: Level 6
18,378 points

Posted on Apr 27, 2020 11:55 AM

Force restart iPhone - Apple Support ⬅︎⬅︎ try this even if already tried...

⬇︎⬇︎

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


If the above does not work try Recovery Mode...see full instructions in the above link...


  1. Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.


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Question marked as Top-ranking reply
User profile for user: fyip
fyip
User level: Level 6
18,378 points

Apr 27, 2020 11:55 AM in response to Gmal50

Force restart iPhone - Apple Support ⬅︎⬅︎ try this even if already tried...

⬇︎⬇︎

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


If the above does not work try Recovery Mode...see full instructions in the above link...


  1. Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.


Reply

New iPhone SE 2020 Freezes During Start

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