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iPhone X freezes on Apple logo and then turn black

when i start my iphone x, it freezes on the apple logo and then turn black and keeps on looping back with freezing apple logo, and itune is not able to recognize my iphone. please help!


[Re-Titled by Moderator]

iPhone X, iOS 13

Posted on Aug 16, 2020 8:04 AM

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Question marked as Best reply

Posted on Aug 16, 2020 9:06 AM

Try this to see if you can get to the bottom of the device not being recognized in iTunes.

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


Or see if you can force your phone into recovery mode.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

5 replies

iPhone X freezes on Apple logo and then turn black

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