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Colpre23 Author

Level 1

4 points

my iPhone is dead how to restate it?

I attempted to back up iphone info to my MacBook Air and the iPhone died?

MacBook Air 13", macOS 10.14

Posted on Apr 27, 2020 12:26 PM

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Top-ranking reply

Level 8

44,421 points

Posted on Apr 27, 2020 12:31 PM

Try these troubleshooting methods. Perform a Restore only if Restart doesn't solve your issue.

Restart instructions: https://support.apple.com/en-us/HT201559

Restore instructions: https://support.apple.com/en-us/HT204184

If your screen is black or frozen:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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1 reply

Top-ranking reply

Level 8

44,421 points

Apr 27, 2020 12:31 PM in response to Colpre23

Try these troubleshooting methods. Perform a Restore only if Restart doesn't solve your issue.

Restart instructions: https://support.apple.com/en-us/HT201559

Restore instructions: https://support.apple.com/en-us/HT204184

If your screen is black or frozen:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Reply

my iPhone is dead how to restate it?

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