The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have an Iphone XR. Bought it used, it worked for a week and then it died. Need to return it to the seller but first I want to erase all of my info from the phone. How can I do that if it wont power up?
iPhone XR, iOS 13
Out of desperation, took it to the local cell repair shop and they opened the phone and realized that there
were 2 tiny screws that were supposed to hold the battery in place...one was out, the other was loose and once he tightened them down.....the phone works!!! No charge, phone works perfectly now!!!
You can't.
Dead phone, need to erase content
