Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

How to wipe all data from iPhone that has hardware failure?

iPhone 11 is locked on white screen "swipe up to recover". Will not do anything, Assurion replaced the phone. Now I need to wipe the data off the old phone but cannot - tried the up-down-power button trick, also plugged into MAC - no luck. How to wipe? iCloud trying but failing to "remove cards" from ApplePay on this device.

iPhone 11

Posted on Nov 1, 2021 10:41 AM

Best reply

Lawrence Finch

Level 10

205,094 points

Posted on Nov 1, 2021 10:51 AM

Log in to https://icloud.com/find and erase the phone, then remove it from your account. If the phone isn’t working nothing will happen, but there is nothing to erase either.

View in context

How to wipe all data from iPhone that has hardware failure?

Similar questions