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On my MacBook Air, there are two apple IDs for media and purchases - mine for App Store, and my mom's for Music, Books and TV. How do I change all to mine? Neither my mom nor I remember the password to her Apple ID, and say we can't possibly reset the password, how do I remove her Apple ID from my Mac completely without needing to provide the password?
MacBook Air 13", macOS 10.13
You need the password. Where is it telling you the password can't be reset? Have you tried the links below?
Enter the Apple (iCloud) ID and click Forgot Password.
If necessary, contact Apple ID Support. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
You need the password. Where is it telling you the password can't be reset? Have you tried the links below?
Enter the Apple (iCloud) ID and click Forgot Password.
If necessary, contact Apple ID Support. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Remove an Apple ID from Mac
