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iPhone is disabled connect to iTunes

My daughter forgot her passcode and her iPhone 6 is saying iPhone is disabled connect to iTunes. I've downloaded iTunes but the phone wont sync. The sync button is greyed out.


Please help me...….


Thanks

iPhone 6s Plus, iOS 13

Posted on Apr 28, 2020 1:19 PM

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Question marked as Top-ranking reply

Posted on Apr 28, 2020 1:20 PM

It isn't going to sync when it is disabled. You need to follow the instructions in this support document to deal with the disabled device. If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

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iPhone is disabled connect to iTunes

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