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MrsRiggers44 Author

Level 1

4 points

iPhone is disabled connect to iTunes

My daughter forgot her passcode and her iPhone 6 is saying iPhone is disabled connect to iTunes. I've downloaded iTunes but the phone wont sync. The sync button is greyed out.

Please help me...….

Thanks

iPhone 6s Plus, iOS 13

Posted on Apr 28, 2020 1:19 PM

Top-ranking reply

ChrisJ4203

Level 10

231,218 points

Posted on Apr 28, 2020 1:20 PM

It isn't going to sync when it is disabled. You need to follow the instructions in this support document to deal with the disabled device. If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

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iPhone is disabled connect to iTunes

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